Frequently asked questions

You get access to the features included in your selected plan, such as the crypto news feed, embeddable widget, or structured news API. Each plan has its own features and usage limits.

The feed displays the latest news available through our sources. Update frequency depends on source availability and processing time.

If a free trial is available for your selected plan, you can explore the product before committing to a paid subscription.

Choose your plan and follow the checkout instructions. Available payment methods and billing details will be displayed during checkout.

Refund eligibility depends on your subscription terms. Review the refund policy before purchasing or contact our support team if you need assistance.

We check every payment on-chain by hand, usually within 30 minutes. If it takes longer, your plan starts working anyway while we finish the check (for up to 72 hours), so you can begin right away. You get an email the moment it is confirmed; Billing and the payment status page show where it stands.

The exact amount on the checkout page has to arrive, so add any exchange or network fee on top. If less arrives we can't activate the plan: we send back what arrived and you order again. If more arrives, the plan starts and you can ask for the extra back. Sent on a different network or a different coin? Contact us with the transaction hash straight away. If it reached an address we control we will sort it out, but funds sent on a network we don't list can be lost for good.

Visitors never see an error, the box just stays empty. Open your page, press F12 and look in Console for a line starting with [Coin News Pot]: it names the reason. Usually the site's domain is missing from the widget's allowed domains (Dashboard, Widgets, Domains), or the Widget plan has ended. The docs have a full troubleshooting list.

Yes, included with the Widget plan. Download it from Dashboard, Widgets, WordPress plugin, upload it in WordPress (Plugins, Add New, Upload Plugin), then paste your License Key in WordPress, Coin News Pot. Add the [coinnewspot] shortcode to any page. It uses the same one website as your widgets; localhost works for testing.

Log in to WordPress as an admin and open the page: a short note says why (visitors see nothing). Usually the site's domain differs from the one in Dashboard, Widgets, WordPress plugin, the key was replaced (paste the new one), or the Widget plan has ended.

Yes, included with every plan (Journalist, Widget and API). Download the APK from Dashboard, Android app, and install it on any phone with Android 8.0 or newer. Sign in with an email code; it stays signed in next to your website login and the Chrome extension. A resizable home-screen widget shows new stories within seconds, even when the app is closed.

Yes, included with every plan (Journalist, Widget and API). Download it from Dashboard, Chrome extension, and add it to Chrome with Load unpacked (the page shows the 6 steps). Sign in with an email code; it stays signed in next to your website login. New stories appear in a small window by themselves, and the pin button keeps that window above every app.

Adults aged 18 or over, where using a crypto news service is allowed. Crypto is high risk; what we publish is general news, not financial advice.

No. It is tied to your account. If it shows up somewhere else we reset it, and repeat sharing gets the account closed.

Yes. Widget plus API is common. Each plan runs on its own 30-day clock.

Coin News Pot is built for journalists, publishers, developers, and teams that need structured crypto news for their workflows. It is in beta: we release updates regularly and review every support message.

You log in with a code we email you. No password means nothing to leak and nothing to reuse.

Sign-ups from VPNs, proxies and data-centre IPs get blocked because that's where fake trial accounts come from. Turn the VPN off and try again, or email us.

Yes, for fraud checks. The privacy part of our Terms says exactly what and for how long, and you can see your own login history in Settings.